Digital Products
All products offered by Raw Mood are delivered exclusively as digital learning guides. These products are provided electronically and become accessible immediately after a successful purchase and payment confirmation.
Because our guides are digital in nature, no physical goods are shipped, and no tangible items are exchanged. Once access to the digital content is granted, the product is considered fully delivered and available for use. This includes, but is not limited to, downloadable files, online-access materials, and any accompanying digital resources.
By purchasing a digital product from Raw Mood, you acknowledge that delivery occurs at the moment access is provided, regardless of whether the content is fully reviewed or used.
Refunds, Returns, and Exchanges
Due to the nature of digital products, we do not offer refunds, returns, or exchanges once a purchase has been completed.
Digital learning materials cannot be physically returned, and access to the content cannot be revoked in a way that ensures it has not been copied, saved, or used. For this reason, all sales of digital products are considered final.
We kindly ask customers to make purchase decisions carefully, understanding that once access to the guide is granted, the transaction is non-reversible.
Why Refunds Are Not Available
Digital products differ fundamentally from physical goods. Once digital content has been delivered, it cannot be “returned” in the traditional sense.
Allowing refunds after delivery would result in continued access to proprietary educational materials, which cannot be undone or verified as unused. This would compromise the integrity and intellectual property of our content.
For this reason, Raw Mood maintains a strict no-refund policy on all digital products, ensuring fairness, transparency, and protection of our creative work.
Before You Purchase
We strongly encourage you to review all available information before completing your purchase. This includes:
- the detailed product description
- the guide’s focus and learning objectives
- the intended skill level
- the digital learning format
Our guides are designed with clarity and intention, and we aim to provide accurate descriptions to help you make an informed decision.
If you are unsure which guide best suits your needs, you are welcome to contact us before purchasing. We are happy to provide additional clarification to help you choose confidently.
Exceptions and Special Circumstances
Refunds may be considered only in limited and exceptional cases, including:
- accidental duplicate purchases of the same product
- confirmed technical issues that permanently prevent access to the purchased content and cannot be resolved by our support team
Any refund request must be submitted within 7 days of the original purchase date. Each request is reviewed individually, and approval is not guaranteed.
Refunds will not be granted for reasons such as change of mind, lack of time, personal preference, or misunderstanding of the product content after access has been provided.
Technical Support and Access Issues
If you experience any difficulties accessing your purchased guide, please contact us as soon as possible. Most access-related issues can be resolved quickly through technical support.
Our goal is to ensure that every customer receives full access to the content they purchased and can use it without interruption.
Contact Information
For support inquiries, access issues, or questions related to this policy, please contact us at: info@r-a-w-mood.xyz
We aim to respond within a reasonable timeframe and provide clear, helpful assistance.
Policy Acknowledgment
By completing a purchase on our website, you confirm that you have read, understood, and agreed to this Refund and Returns Policy.
You acknowledge that you are purchasing a digital product, that access is provided immediately after purchase, and that all sales are final except in the limited cases outlined above.